NON-PROFIT: VOLUNTEER MANAGEMENT—GETTING THE MOST OUT OF YOUR VOLUNTEERS
Thursday, April 29 —8:30 a.m. to 10:30 a.m. FREE

Volunteers are essential and valuable to every non-profit organization. You need them to staff an event, operate your organization and contribute money. The recruitment, management and retention of volunteers
can be a challenging task to an organization. Learn how to identify and motivate key volunteers while managing the challenges of a “volunteer work force.”

Bethany Kendall, President & CEO

• Ms. Kendall is President and Chief Executive Officer of ESC of New England. She previously held the position of President of The Ad Club, the largest advertising and marketing communications trade organization in the country. In this capacity, she oversaw all strategic planning and alliances, educational and professional development programs, advocacy, and a $2 million budget, as well as presided over a $1.5 million endowment to promote workplace diversity. Prior to her tenure at The Ad Club, Ms. Kendall was the first chief executive hired by the Downtown Crossing Association where as President she served as spokesperson for several hundred businesses and successfully advocated for a multi-million dollar improvement in infrastructure and municipal services. Just prior to her current position, she was Executive Director of The Albert Schweitzer Fellowship, where she managed all international and U.S. activities for this prestigious organization devoted to developing “leaders in service”, graduate students addressing heath related needs in underserved communities. She began her career with Beth Israel Hospital as Director of Volunteer Services, managing 250 volunteers in direct patient care, administration and research. Ms. Kendall holds a master’s degree from Boston University’s College of Communications and is a graduate of Simmons College. She has been involved on the boards and committees of a number of civic initiatives and human service agencies.

 Lisa Cawley, Vice President

Ms. Cawley brings to ESC a background in management consulting, nonprofit management, and law. She is responsible for managing the provision of consulting services to over 75 clients per year and overseeing accompanying services including volunteer recruitment and training for over 100 consultants. Before coming to ESC, Lisa was a partner in a small consulting firm in Lexington, KY, specializing in process improvement and organizational development within the healthcare industry and nonprofit sector. While in Lexington, she also started and managed a small nonprofit organization dedicated to providing life skills, education, and housing assistance support to low income adults. Lisa holds a JD degree with a emphasis in environmental law from the University of San Diego School of Law and a bachelors degree in English from the University of Colorado at Boulder.